Customer Service Workshop

Customer Service Assessment and Workshop

This 1.5-hour workshop will help both employees and managers examine their attitudes about customer service in five critical areas:

  • Having a positive attitude toward customers
  • Encouraging customer feedback
  • Responding to customer problems
  • Developing repeat relationships
  • Seeking to exceed customer expectations

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. This assessment and workshop is appropriate for anyone who has contact with customers by helping:

  • Create a profile of individual customer service strengths and weaknesses
  • Recognize the opportunities to improve customer service and retention
  • Identify an individual action plan to enhance service in the five key areas

Circle K Invests in Salem

February 28, 2021

Salem, Ohio’s resilience proves a welcome commodity as Circle K opens their third store. The worldwide chain retailer’s slogan boasts, “From humble beginnings to world-class business;” therefore, Circle K and Salem are a perfect match. With i

Chipotle Opens in Salem Ohio

January 18, 2021

CHIPOTLE—MADE JUST FOR YOU! A Chipotle Restaurant is the newest addition to Salem, Ohio’s growing business community. Located at 2203 E. State St. and open 7 days per week from 10:45 AM - 10:00 PM, they are now hiring all positions. According to

2021-2026 Economic Development Plan

October 29, 2020

For the City of Salem, Ohio Ignite Salem – Forging Our Future Together DOWNLOAD 2021-2026 PLAN (7 MB PDF) > The Economic Development Plan for the City of Salem is meant as a guide toward improving and growing our community. The purpose of this

This April - Ohio’s Largest Small Business to Government Contracting Event

February 19, 2020

2020 Ohio Business Matchmaker Ohio’s Largest Small Business to Government Contracting Event!! For a more than a decade, the Ohio Business Matchmaker has connected small businesses to government contracting opportunities. As one of the largest busi

City of Salem Incentives, Growing Salem:

December 16, 2019

In 1981 the City of Salem established a Community Reinvestment Area to assist in encouraging Economic and Community Development and housing maintenance.  Over the years Salem has made updates to the original “CRA”, most recently in 2017, to incl

From the Desk of the Executive Director, Winter 2019-2020

December 16, 2019

As we embrace the winter season and closeout a successful year at the SOD Center, we anticipate a new year with new growth and possibilities for The SOD Center, the City of Salem and surrounding areas.  I would like to take the opportunity to thank

SOD Training Center – Looking Back and Looking Ahead

December 16, 2019

The SOD Training Center celebrated 1 year of operation on November 1st! It’s been a year of trial and error as we figure out what training is most needed, while balancing what needs we are able to meet well. We appreciate your support and willingne

Economic Development Plan for the City of Salem

December 16, 2019

In April of 2019 the SOD Center proposed developing an Economic Development Plan for the City of Salem.  With support of the City Council Economic Development committee, development of the plan began immediately with the release of a Community Surve

Your Best Self Business Spotlight

December 16, 2019

Special Business Spotlight Your Best Self Fitness is a Personal Training and Group Fitness studio created in 2018 as an alternative to a traditional gym experience.  Client sessions are by appointment providing privacy while working on a client’s
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Start Growing In Salem.

We support your business growth through site selection, retention, expansion, entrepreneurship, infrastructure, workforce development and quality of life. No wonder, businesses are Growing In Salem.

How SOD Center Does Work for You.

"We support all businesses, small and large, to attract, retain, expand and develop. We help build entrepreneurship, provide training facilities and connect you with the right resources – while collaborating with regional, state and national resources. We are all Growing in Salem." - Julie Needs, Executive Director, SOD Center