Communication Essentials Series: Business Writing Etiquette

Communication Essentials Series: Business Writing Etiquette


Registration deadline: Wednesday, March 11th, 2020



Tue, Mar 24, 2020
08:00 am -  12:00 pm
Registration options:
Ticket Name Ticket Price Qty
SOD Members $ 125.00
Non-members $ 149.00

Event description:

Kiersten Troutman, MA, Consultant  
*It is recommended to bring along a laptop with Microsoft Word or another word processing program*

Email and Memo Etiquette: Keeping It Formal

How to craft well-organized, effective documents that reflect professionally on the author and organization.

  • Dos and Don’ts of professional workplace communication
  • The art of short, concise, yet informative writing.
    • Writing style
    • Avoid triggering spam filters
  • Sending large amounts of information
  • Crafting a precise subject line.
  • Keeping the audience in mind when writing
    • Visual tricks to increase readability and retention
  • Etiquette
  • Keeping writing formal and respectful
    • Maintaining credibility
    • Avoiding sending sensitive or ambiguous information that could put your organization at risk
  • How to get timely responses
  • The difference between similar words that have different meetings (effect/affect, their/there/they’re, etc.).

Writing Professional Business Reports and Proposals

Since business proposals are highly stylized, this program introduces formal formatting and design to help writers be comfortable with expectations. Explore the breakdown of:

  • Types of Business Writing
    • RFPs, Executive Summaries, Proposals, Business Report, Bids
  • Building Blocks
    • Front matter, including the executive summary
    • Body of the Report
    • Back Matter
  • Persuasive Writing
  • Content
    • Pinpoint specific information managers want from reports
    • Use concise form to organize report for efficiency

Kiersten Troutman has been writing professionally for 15 years, earning a Master of Arts in Composition and Rhetoric from The University of Akron. As an experienced speaker, she has presented for the Ohio College of English Association Spring Conference (2011), and hosts writing workshops in academia as well as for local organizations. In addition to writing for job seekers nationally, she teaches college writing and business writing courses at Kent State University at Stark where she challenges students to think outside of the box when it comes to composition. 


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